On Iberia’s 90th Anniversary, Our Customer-Service Managers Speak


Conversaciones Ronda julio

Customer service is of course a critical part of the Iberia experience, and in a recent conversation in our inflight Ronda magazine one of our retired veterans, Patricia Urbano, recalls how it was at Madrid Barajas Airport during her more than 34 years of service with us. It’s part of her conversation with our current customer-service manager Sara Estévez

How has our airline evolved from Patricia’s day till Sara’s? What is it about airports that is so appealing? This and many other issues are explored by past and present employees in our Ronda Conversations, published one a month throughout this year on the occasion of our 90th anniversary.

Check out this one here!